How it works

You need to register before you can hire a bike, then simply follow the steps below to hire, park and return.

Mobile apps

iPhone_app_badge Android_app_badge



There are 3 ways to hire a bike:

1. Use the Santander Cycles MK app

  • Enter the bike number and you’ll receive a 4-digit code;
  • Enter the code into the bike computer, press ok and the bike will unlock; and
  • Secure the cable lock in the holder on the basket and off you go!

2. On the bike

  • Enter your registered mobile number and 6-digit PIN into the bike’s computer; or
  • Tap your customer card on the bike’s computer and enter your 6-digit PIN.

3. By phone

  • Call 020 8166 9851;
  • Follow the instructions to receive your 4-digit code; and
  • Enter the code into the bike’s computer.

4. By customer card (if you requested this when registering)

  • Simply tap your customer card on the bike computer


How to unlock your bike

  • Once the bike has unlocked, just pull out the lock cable from the dock
  • Insert into the lock cable into the holder on the bike
  • You’re ready to ride!


Need to make a stop mid trip? No problem!

  • Temporarily lock the cycle by passing the cable lock through the fork and securing the bike
  • Press C to park; and
  • When you return, re-enter your 4-digit code to release the lock.

Remember, your hire time continues until you return the bike to a docking station.


Once you’ve finished your ride…

  • Return your bike to any Santander Cycles MK docking station;
  • Push the lock cable through the docking station rack and fork to secure;
  • Press ‘OK’ to end the hire and wait for the ‘Returned’ confirmation message
  • Station full? Lock the bike to itself with the cable lock and leave it next to the station. Just confirm you’ve returned it on the bike’s computer or call the nextbike team on 020 8166 9851.

© 2018 | Santander Cycles MK

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Santander and the flame logo are registered trademarks.

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